Refund Policy

Last updated: 28 July 2026

This Refund Policy applies to paid educational seats and workshops confirmed by invoice from Neurologic Cloud. Site prices are informational only; binding amounts appear on your invoice. Payments are never collected through neurologiccloud.digital checkout.

1. Eligibility

Refunds are available for confirmed seats when the request meets the timeframes and conditions below. Organizational invoices covering multiple seats are assessed seat-by-seat unless the contract states otherwise.

2. Timeframe

For live cohort programs (including Immutable Trail Studio), you may request a full refund up to fourteen (14) calendar days before the published cohort start date, provided sealed case packs have not been released to you.

Requests made fewer than fourteen days before start, or after materials release, are considered under partial-refund or credit rules in section 3.

3. Full and partial refunds

Full refund: Eligible when notice arrives within the timeframe above and no sealed packs, live clinic recordings, or graded feedback slots have been consumed.

Partial refund: If you withdraw after materials release but before the second live clinic, we may refund fifty percent (50%) of the seat fee, less any documented third-party facilitation costs stated on the invoice. After the second live clinic, fees are generally non-refundable except for documented instructor cancellation or force majeure.

4. Non-refundable items

• Self-paced digital packs marked “final sale” on the invoice
• Custom on-site facilitation travel already incurred with your written approval
• Seats transferred to a colleague inside your organization (transfer is free once; the original payer is not refunded)
• Bank wire fees charged by your institution

5. Refund process

Email contact@neurologiccloud.digital with subject line “Refund request,” your invoice number, learner name(s), program title, and reason. We confirm receipt within three business days (Korea Standard Time) and may ask for identity verification matching the invoice.

6. Processing time

Approved refunds are processed within fifteen (15) business days after approval. Banking cycles outside Korea may add transit time beyond our control.

7. Refund method

Refunds return to the original payment method or corporate account that paid the invoice. We do not issue cash. If the original method is closed, we will arrange an alternative bank transfer after written instruction from the paying entity.

8. Cancellation by Neurologic Cloud

If we cancel a cohort, you may choose a full refund or a seat in a later cohort of equal value. If we reschedule by more than twenty-one (21) days and you cannot attend, a full refund is available on request.

9. Exceptions

Serious illness, bereavement, or documented compulsory military or civic duty may qualify for a goodwill credit toward a later cohort even outside standard windows. Credits expire twelve (12) months from issuance. Fraudulent enrollment or sharing of sealed packs voids refund rights.

10. Contact for refund requests

Neurologic Cloud
146-8, Bosan-dong, Naju-si, Jeollanam-do, Korea
Phone: +82-2-626-1175
Email: contact@neurologiccloud.digital